FAQs

FAQs

FAQ:

This section contains the answers to most common questions people ask us when placing an order through the website.

If you cannot find the answer to your questions,

You can send us an email to: info@1800flowers.co.il .

The following topics:

Yes - you can make a reservation for a future date,
Please note that the date does not apply on Saturday or holiday.
Yes - You can add your own personal message with every gift you send .
We'll happily accept orders requiring delivery to a hotel, however, when placing your order please ensure you have included the full address of the hotel, telephone number, the recipients room number (if known).
Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.
Yes - For deliveries to work or business addresses, please ensure you include the company name and full address of the recipient.
Yes, we deliveries all hospitals in the country,
It is necessary to give us the name of the hospital, the patient's name, department name.
Yes - you can send an anonymous.
Your recipient will not receive any information on the reservation except the information is written in the greeting card order form.
Therefore, if the card statement does not include your name, the recipient would have no way to know who sent the flowers.
If your recipient asks for information on who sent the gift,
We do not give information without your permission.
Delivery by our florists can occur any time during their daily opening hours of 10:00 am to 20:00 pm.
If you want to delivery within a specific hours, you can contact customer service , and only they can approve the request.
Delivery workplaces will be made during the business day , until 17:00,
except for special requests approved by customer service.
Yes, we deliver in same day flower delivery in most parts of the country,
Each order entered into the system until 17:00 pm we can do it the same day. If you would like to place an order for same day and passed 17:00 ,it is necessary to ask for approval of customer service.
Our Company's operating hours are:
Monday - Friday: 8:00 a.m. to 20:00 pm
Friday and holiday eves: 8:00 to 14:30 pm
Saturday: Closed
During business hours please contact us on the phone number is: +-972-3-96-55-555 .
You can send us an email to: info@1800flowers.co.il .
Any questions after business hours, please leave a message and we will contact you immediately with the opening of the store.
You can follow your order several ways:
1. Through the website under the "My Account" .
2. You can also contact customer service During business hours with your order number and we can keep you updated on order status.
3. In addition we send email when order is delivered to its destination.
If you experience problems placing your order online, contact our team of expert advisors where we’ll happily take your order over the phone.
Yes,1800flowers.co.il is a safe and secure technologies and is the most stringent standards of all credit card companies in the world. We are committed to protecting your privacy. All information entered in the order process and My Account is encrypted. In order to ensure your personal information is maintained and secured.
1800flowers site is protected by the PCI standard international, stringent security standards in online purchases. Its use is dictated by the credit card companies, as is the U.S. leading shopping sites. PCI security standard compliance is a necessary condition for approval for clearing credit card companies online. As a result, customers Trnzilo enjoy quick and easy approval of clearing credit card companies online.
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed.

Your order is then sent over a secure connection to 1-800-FLOWERS.CO.IL. You will receive an email confirmation once your order has been received at . If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.
Deliveries by florist
If no one is at home when we attempt delivery, your gift will either be left with a neighbour or, a safe place at the recipients address. Alternatively, your gift may be returned to the florists shop. The florists will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift or the shops contact name and telephone number. When contacted by the recipient, our member florist will arrange re-delivery at a mutually agreed time.

If you experience problems placing your order online, contact our team of expert advisors where we’ll happily take your order over the phone.

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